# Privacy Policy | Custom Home Builder Oakville

> How Custom Home Builder Oakville collects, uses and protects personal information submitted through our website and lead forms, under PIPEDA.

URL: https://customhomebuilderoakville.ca/privacy/

# Privacy Policy

Last updated: November 5, 2026

Custom Home Builder Oakville ("we", "us", "our") builds custom homes in Oakville, Halton Region and the west GTA. This policy explains what personal information we collect through customhomebuilderoakville.ca, why we collect it, and how we protect it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

## Information we collect

When you submit a lot review or contact form, we collect the details you provide, which may include:

-   Your name and phone number
-   Your email address, if you choose to give it (it is optional)
-   Your Oakville area, the service you are interested in, and details about your lot
-   The page you submitted the form from

Like most websites, our hosting and analytics tools may also record technical data such as your browser type, device, approximate location derived from IP address, and pages visited. We use this only in aggregate to improve the site.

## How we use your information

-   To call you back and respond to your enquiry
-   To prepare a lot evaluation, quote or proposal if you ask for one
-   To manage your project if you become a client
-   To meet legal, warranty and record-keeping obligations, including Tarion requirements for new homes

We do not sell, rent or trade your personal information.

## Form processing

Our website forms are processed by a third-party lead capture service (LocusPilot), which delivers your submission to us by email. The service filters spam and stores submissions only as long as needed to deliver them. It is not permitted to use your information for any other purpose.

## Sharing your information

If you become a client, we may share relevant project information with parties involved in your build, such as designers, engineers, surveyors, arborists, trades, the Town of Oakville, Halton Region, Conservation Halton, Heritage Oakville and Tarion. We share only what each party needs to do its work.

## Cookies and analytics

We may use cookies and similar technologies, including Google Tag Manager and analytics tools, to understand how visitors use the site. You can block or delete cookies in your browser settings. The site will still work without them.

## Embedded content

Some pages include embedded Google Maps. Google may collect data when you interact with these embeds, under its own privacy policy.

## How long we keep information

We keep enquiry information for as long as needed to respond and follow up, and client records for as long as required by law, contract and warranty obligations.

## Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

## Your rights

You may ask to see the personal information we hold about you, ask us to correct it, or withdraw consent for us to contact you. Call us at 

(647) 503-6633

[tel:+16475036633 →](tel:+16475036633)

 during business hours (Mon-Fri 8am-6pm, Sat 9am-3pm) and we will respond within a reasonable time.

## Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

## Contact

Custom Home Builder Oakville  
Oakville, Ontario, Canada  
Phone: 

(647) 503-6633

[tel:+16475036633 →](tel:+16475036633)